Privacy Policy

Our Commitment to Your Privacy

Edward Business College PTY LTD (ABN: 86 643 641 990, RTO Code: 45818) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Last updated: January 2025

1. Information We Collect

We may collect the following types of personal information:

Personal Details:

• Name, address, phone number, and email address
• Date of birth and nationality
• Emergency contact information
• Government identifiers (e.g., driver's licence, passport)

Educational Information:

• Previous qualifications and transcripts
• Academic records and assessment results
• Course enrollment and completion details
• Training records and competency assessments

Financial Information:

• Payment details and fee information
• Government funding eligibility
• Banking details for refunds

Website Usage:

• IP address and browser information
• Pages visited and time spent on site
• Cookies and tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Education Services: Providing training, assessment, and certification services
• Student Support: Academic support, career guidance, and pastoral care
• Administration: Enrollment, scheduling, fee collection, and record keeping
• Compliance: Meeting regulatory requirements as a Registered Training Organisation
• Communication: Course updates, important notices, and marketing (with consent)
• Quality Assurance: Course evaluation and improvement
• Legal Obligations: Reporting to government agencies and regulatory bodies

3. Information Sharing and Disclosure

We may share your information with:

• Government Agencies: Department of Education, ASQA, and other regulatory bodies
• Training Partners: Industry employers and training providers for work placements
• Service Providers: Third-party providers for IT services, payment processing, and administrative support
• Professional Bodies: Industry associations for certification and professional development
• Legal Requirements: When required by law or to protect our rights and interests

4. Data Security and Storage

We implement appropriate security measures to protect your personal information:

• Secure servers with encryption technology
• Access controls and user authentication
• Regular security audits and updates
• Staff training on privacy and security procedures
• Secure disposal of records when no longer required

Student records are retained for a minimum of 30 years as required by the Standards for Registered Training Organisations (RTOs) 2015.

5. Your Rights

Under the Privacy Act 1988, you have the right to:

• Access: Request a copy of your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Complaint: Lodge a complaint about our handling of your personal information
• Withdrawal: Withdraw consent for marketing communications
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact our Privacy Officer using the details provided below.

6. Cookies and Website Usage

Our website uses cookies to:

• Improve website functionality and user experience
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Enable social media integration and sharing

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by direct communication.